Privacy Policy
Last Updated: September 30, 2026
PinTea Professional Corporation (“PinTea“, “we“, “us“, or “our“) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit our website, contact us, request a quote, use our services, or otherwise interact with us.
We aim to handle personal information responsibly, transparently, and in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable. PIPEDA establishes principles for the collection, use, and disclosure of personal information in commercial activities.
1. Information We Collect
Depending on how you interact with PinTea, we may collect information such as:
Contact Information
- Name
- Email address
- Telephone number
- Business name
- Mailing or business address
- Other contact information you choose to provide
Business & Accounting Information
When you engage us for accounting, tax, payroll, advisory, or related services, we may collect information necessary to provide those services, which may include:
- Business and financial information
- Accounting records
- Income and expense information
- Banking and transaction information
- Payroll information
- Tax information and tax returns
- Corporate and ownership information
- Information relating to shareholders or business owners
- Information required to prepare financial statements or tax filings
- Information provided in connection with CRA matters
- Other information reasonably required to provide our professional services
We only seek information that is reasonably necessary for the purposes for which it is collected. Limiting the collection of personal information to what is necessary is one of the fair information principles under PIPEDA.
Information Collected Through Our Website
When you use our website, we may collect information that you voluntarily provide through forms or other communication methods, such as when you:
- Request a quote
- Contact us
- Request information about our services
- Schedule or request a consultation
- Submit an inquiry
Depending on how the website is configured, certain technical information may also be collected automatically, such as IP address, browser type, device information, pages visited, and website usage information.
2. How We Use Your Information
We may use personal information for purposes including:
- Responding to inquiries and requests
- Providing accounting, bookkeeping, payroll, tax, controller, and advisory services
- Preparing financial statements, reports, and tax filings
- Managing client accounts and communications
- Providing CRA audit and review support
- Processing and administering payments and billing
- Communicating with clients regarding services
- Improving our website and services
- Maintaining accurate business and client records
- Meeting legal, regulatory, professional, and accounting obligations
- Preventing fraud, unauthorized activity, or misuse of our services
- Other purposes that are identified when information is collected or otherwise permitted by law
We will generally use personal information only for the purposes for which it was collected or for purposes that are reasonably related to those purposes, unless otherwise permitted or required by law.
3. Consent
Where required by applicable law, we will obtain your consent before collecting, using, or disclosing personal information.
By voluntarily providing personal information to us, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy or otherwise communicated to you at the time the information is collected.
Where appropriate, we may obtain express consent electronically, in writing, or through other appropriate means.
You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.
PIPEDA generally requires meaningful consent for the collection, use, or disclosure of personal information, subject to specific exceptions permitted by law.
4. Disclosure of Personal Information
PinTea does not sell or rent personal information to third parties.
We may disclose personal information when reasonably necessary to provide our services or operate our business, including to:
- Service providers who assist us with technology, hosting, communications, document management, payment processing, or other business functions
- Professional advisors, where appropriate
- Government authorities, including the Canada Revenue Agency (CRA), where required or authorized
- Financial institutions or other parties where necessary to complete an authorized transaction
- Other parties where you have provided consent
- Authorities or other parties where disclosure is required or permitted by law
When personal information is handled by a third-party service provider on our behalf, we take reasonable steps to ensure that appropriate contractual or other safeguards are in place. Organizations remain responsible for personal information under their control, including information transferred to third parties for processing.
5. Website Forms and Communications
Information submitted through forms on our website may be used to respond to your request, provide information about our services, prepare a quote, or otherwise communicate with you regarding your inquiry.
Please do not submit highly sensitive financial, tax, banking, identification, or other confidential information through a general website contact form unless we specifically request that information through an appropriate secure process.
For client engagements, we may provide or use separate secure methods for exchanging accounting, tax, payroll, and other confidential documents.
6. Cookies and Website Technologies
Our website may use cookies or similar technologies to provide functionality, understand website usage, improve website performance, and enhance the user experience.
Cookies may collect information such as:
- Pages visited
- Website activity
- Browser and device information
- General website usage information
Some cookies may be provided by third-party services used on our website.
Where applicable, you may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Important: The exact cookies and tracking technologies used by the website should be reviewed before publishing this section. The Privacy Commissioner recommends that website privacy information explain online information practices, including cookies and other tracking technologies.
7. Third-Party Services
We may use third-party service providers to support our website and business operations. These providers may process information on our behalf for purposes such as:
- Website hosting
- Website forms
- Email communications
- Cloud storage
- Analytics
- Scheduling
- Payment processing
- Document management
- Information security
Third-party providers may have their own privacy policies and terms of service.
Where personal information is transferred to a third party for processing, we take reasonable measures to protect the information and require appropriate safeguards where applicable.
8. Protection of Personal Information
We take reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.
The safeguards used will depend on the nature and sensitivity of the information.
These measures may include access controls, passwords, authentication procedures, secure systems, restricted access, and other appropriate security measures.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
The sensitivity of financial and tax information makes appropriate safeguards particularly important. PIPEDA’s safeguards principle requires organizations to protect personal information using security measures appropriate to its sensitivity.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business and accounting records, resolve disputes, comply with professional obligations, and meet legal or regulatory requirements.
When personal information is no longer required, we take reasonable steps to securely dispose of, destroy, or anonymize it, as appropriate.
Retention periods may vary depending on the type of information and the nature of our relationship with the client.
10. Accessing and Correcting Your Personal Information
You may request access to personal information that we hold about you, subject to applicable legal exceptions.
You may also request that inaccurate or incomplete information be corrected or updated.
Requests should be made in writing and should provide sufficient information for us to identify the records involved.
PIPEDA’s individual-access principle generally provides individuals with a right to access their personal information and challenge its accuracy and completeness.
11. Privacy Questions and Complaints
If you have a question, concern, or complaint about how PinTea handles your personal information, please contact our Privacy Officer using the contact information below.
We will review privacy complaints and make reasonable efforts to address concerns in a timely manner.
Privacy Contact
PinTea Professional Corporation
Privacy Officer
Email: info@pintea.ca
We encourage you to contact us first so that we can understand and attempt to resolve your concern.
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada (OPC) or another applicable privacy regulator. The OPC recommends that individuals generally raise privacy concerns with the organization first.
12. Children’s Privacy
Our website and professional services are not directed toward children.
We do not knowingly collect personal information from children through our website for purposes unrelated to providing services.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how we handle personal information.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
PinTea Professional Corporation
Toronto, Ontario, Canada
Email: info@pinteapc.ca
